Customer Operations Manager - Bangka Belitung

Join PT Nusantara Digital Solutions as a Customer Operations Manager in the heart of Bangka Belitung! Lead our dynamic team to deliver exceptional customer experiences, optimize operational workflows, and drive business growth in a fast-paced digital environment.

As a Customer Operations Manager, you will be at the forefront of ensuring our customers receive the best possible service. You'll work closely with our sales, support, and marketing teams to streamline processes, implement customer service best practices, and leverage data analytics to make informed decisions. With a focus on continuous improvement and innovation, you'll play a pivotal role in shaping the future of customer operations at PT Nusantara Digital Solutions.

In this role, you'll have the opportunity to work in a vibrant and growing company, contributing to a diverse and inclusive workplace. With a competitive salary and benefits package, you'll be part of a team that values professional development and work-life balance. Join us in Pangkal Pinang and be a part of our mission to deliver exceptional customer experiences and drive business success.

📋 Tanggung Jawab Pekerjaan

• Lead and manage the customer operations team, ensuring high levels of customer satisfaction and retention.
• Develop and implement customer service strategies to enhance customer experience and loyalty.
• Monitor and analyze customer feedback and data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to streamline operational workflows and improve efficiency.
• Train and mentor team members to develop their skills and knowledge in customer service and operations.
• Stay up-to-date with industry trends and best practices in customer operations and service management.
• Report on customer operations performance metrics to senior management and stakeholders.
• Ensure compliance with company policies, procedures, and regulatory requirements related to customer operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer operations, customer service management, or a related role.
• Proven track record of successfully managing and leading customer operations teams.
• Strong knowledge of customer service best practices and industry standards.
• Experience with customer relationship management (CRM) systems such as Salesforce or HubSpot.
• Proficiency in data analysis tools such as Excel, Power BI, or Tableau.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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